One April afternoon, this client came to our office very upset, with large digital photos in her hand. “These funny green things are sprouting up all over my lawn”, she said. “What are they, and how do I get rid of them?” Of course, my first thought was whether or not I would be able to identify the alien plant on the spot. My second thought, after seeing the photos, was how to gently tell a client that the lawn was reseeding itself without her feeling silly. Somehow, I guess I was able to do that, because we had a great educational conversation about what grass does, and I assured her that we would be there to help her every step of the way.So now, every time I see the grass seed sprouting in the spring, I think about that time, and of the first time 28 years ago when I opened the mail and found a few sprigs of grass seedlings in an envelope with a note that said, “What are these and what do I do?” It reminds me that we can’t take understanding for granted – we all have different knowledge from our varied life experiences, and we are meant to share it. And that is truly a lesson for us all.